Frequently Asked Questions
Everything you need to know about your E9 shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
E9 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, E9 is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in 85% of our current collection.
Can I modify or cancel my order?
Orders can be modified or canceled within 60 minutes of placement. After this window, our warehouse begins processing and we can no longer make changes.