Returns & Exchanges

At E9, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and tagged items. If your new fashion piece doesn't fit or meet your expectations, our streamlined process makes exchanges and refunds simple.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached and include the printed return authorization slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your exchange within 5-7 business days.